Help center

Frequently asked questions

Clear answers on delivery, Cash on Delivery, open parcel, returns, and WhatsApp orders.

What does Open Parcel mean?

You can open the parcel in front of the delivery rider and check your product. Pay only when you are satisfied with what you received.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across Pakistan so you can pay when your order arrives.

How long does delivery take?

We deliver nationwide in about 5–9 working days. Major cities like Karachi, Lahore, and Islamabad often receive orders faster.

Is there free delivery?

Yes — free delivery applies on orders above our free-shipping threshold. Check the announcement bar on the site for the current offer.

What is your return or replacement policy?

If your product arrives damaged or faulty, contact us with clear photos or a short video within 24 hours. We arrange an easy replacement so you can shop with confidence.

How do I track my order?

After your order is confirmed, we share delivery updates on WhatsApp or by phone. Message us with your order name or phone number if you need a status check.

What payment methods do you accept?

Cash on Delivery is our primary payment method. For special cases, our support team can guide you on available options for your city.

Still need help?

Visit our Contact page or message WhatsApp anytime during business hours. We reply as quickly as we can.

Shop with confidence