Legal

Refund Policy

Open parcel, replacements, and how we handle damaged or wrong items.

Refund & Replacement Policy

Check your parcel before paying. If something is wrong, we help with a clear replacement process.

Our promise

GadgetWala.pk wants you to receive the right product in good condition. Open Parcel is available so you can check your order with the rider before paying.

Open Parcel

Please open and inspect your parcel in front of the delivery rider. If something is wrong, damaged, or not as ordered, refuse the parcel or contact us immediately with clear photos or a short video.

Replacement eligibility

Damaged, defective, or incomplete products reported within 24 hours of delivery
Wrong item received compared to your order
Clear photo or video evidence of the issue

What is not covered

Change of mind after accepting and paying for the order
Damage caused after delivery by misuse or normal wear
Issues reported after the 24-hour window without a valid reason

How replacements work

Contact us on WhatsApp with your order name or phone number and proof of the issue. If approved, we arrange a replacement according to stock availability. Refunds, when applicable, are handled case by case and confirmed by our support team.

Cash on Delivery orders

If you refuse a parcel at delivery for a valid quality or mismatch reason, you generally will not be charged for that product. Courier fees may apply in some cities depending on the delivery partner policy.